We Would Love to Hear From You

Thank you for visiting Art by Alecx and supporting Alecx’s creative journey. Whether you have a question about her artwork, need assistance with an order, or simply want to share how one of her pieces has brightened your space, we would be happy to hear from you.

General Questions

Email us at:

support@artbyalecx.com

Please allow up to two business days for a response. Messages received on weekends or holidays may be answered on the following business day.

Help With an Order

For the fastest assistance, please include:

• Your full name
• Order number
• Email address used during checkout
• A clear description of your question or concern
• Photographs of the product and packaging when reporting damage, a defect, a misprint, or an incorrect item

Please report damaged, defective, misprinted, or incorrect merchandise within 30 days of receiving your order.

Contact Form

Please complete the contact form with the following information:

• Name
• Email address
• Order number, if applicable
• Subject
• Message
• Photographs, if applicable

Suggested subject options:

• Question About a Product
• Order Status
• Shipping Question
• Damaged or Incorrect Item
• Return or Refund Question
• Artwork or Licensing Inquiry
• Website Assistance
• Other

Mailing Address

Art by Alecx
616 Hamilton St
Jacksonville, FL 32205

Please do not mail returns to this address without first receiving written authorization and return instructions. Because our products are made and fulfilled through Printful, the address shown on your package may not be the appropriate return destination.

Art by Alecx and Alecx Bundt Cakes

Art by Alecx merchandise is produced and shipped separately from bakery purchases placed with Alecx Bundt Cakes.

For questions about artwork or merchandise, please contact Art by Alecx through this page. For questions about cakes, bakery orders, pickups, or bakery services, please visit Alecx Bundt Cakes.