Refund and Returns Policy

Returns & Refunds

At Art by Alecx, every product is created especially for you after your order is placed. Because our merchandise is made to order through Printful, our return and refund policy differs from that of a traditional retail store.

Made-to-Order Products

We do not accept returns, exchanges, or refunds for:

A change of mind
Ordering the wrong product
Selecting the wrong size or color
Personal preference regarding a correctly produced item
Failure to review the product description, measurements, or available options
An incorrect or incomplete shipping address provided by the customer

Please carefully review the product images, descriptions, measurements, colors, and selected options before completing your purchase. Printful does not accept returns or exchanges for buyer’s remorse or incorrectly selected sizes or colors because each product is made specifically for the order.

Damaged, Defective, Misprinted, or Incorrect Products

Please contact us if your order arrives:

Damaged
Defective
Misprinted
With the wrong product, design, size, or color because of a fulfillment error

The issue must be reported within 30 days of receiving the product.

Please provide:

Your full name
Order number
Email address used during checkout
A description of the problem
A clear photograph showing the entire product
Close-up photographs showing the damage, defect, or printing error
A photograph of the packaging when shipping damage is involved

After reviewing the information, we may provide a replacement or refund for an approved claim. Qualifying manufacturing and fulfillment problems generally do not require the product to be returned unless we provide different instructions.

Lost Packages

Orders believed to be lost in transit must be reported within 30 days after the estimated delivery date.

Before contacting us, please:

Review the tracking information
Confirm that the shipping address is correct
Check with household members, neighbors, or your building office
Contact the local delivery carrier
Allow a few additional business days for an unexpected carrier delay

We may ask you to confirm the delivery address or complete other reasonable steps before approving a replacement or refund.

Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it, please:

Check all entrances and secure package locations
Ask household members or neighbors
Confirm the delivery address
Contact the local carrier for additional delivery details

Contact us promptly if the package remains missing. We will help review the available information, but we cannot guarantee a replacement or refund when the carrier confirms delivery to the address provided during checkout.

Incorrect Addresses and Returned Packages

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned because:

The address was incorrect or incomplete
The package was refused
The package was not claimed
The carrier was unable to complete delivery

The customer may be responsible for the cost of reshipping the order.

Returned packages are held for a limited period. Printful currently allows 30 days from the return notification to arrange reshipment.

Order Changes and Cancellations

Production may begin shortly after an order is submitted. Contact us immediately if you need to request a cancellation or change.

We will make a reasonable effort to assist you, but changes and cancellations are not guaranteed once an order has entered production. An order that has already been produced or shipped cannot normally be canceled.

Refund Processing

Approved refunds will be issued to the original payment method whenever reasonably possible.

The time required for a refund to appear depends on your payment provider and financial institution. Original shipping charges are not refundable unless the entire order qualifies for a refund because of an approved fulfillment or shipping issue.

Do Not Mail Products Without Instructions

Do not mail merchandise to Art by Alecx, Alecx Bundt Cakes, Printful, or an address printed on the package unless you first receive written return instructions from us.

Unauthorized returns may not be received, identified, refunded, or reshipped.

Contact Us

To report a problem or request assistance, contact:

Art by Alecx
Email: support@artbyalecx.com
616 Hamilton St
Jacksonville, FL 32205

Please include your order number, the email address used during checkout, a description of the issue, and clear photographs when applicable.

This policy does not limit any consumer rights that cannot be waived under applicable law.