Shipping & Delivery

At Art by Alecx, each product is created especially for you after your order is placed. Our merchandise is produced and shipped by Printful, our print-on-demand fulfillment partner.

Processing and Fulfillment

Because our products are made to order, they are not normally ready to ship immediately.

Most orders are produced within approximately 2–5 business days. Production times may vary depending on the product, order volume, availability, and fulfillment location.

Your estimated delivery time includes:

Production time + shipping time = estimated delivery time

Delivery dates are estimates and are not guaranteed. Holidays, severe weather, customs processing, carrier interruptions, inventory availability, and circumstances outside our control may cause delays.

Shipping Charges

Shipping charges are calculated and displayed during checkout. The amount may vary based on:

Delivery destination
Product type
Number of products ordered
Package size and weight
Available shipping method

Please review your complete order total before submitting payment.

Tracking Your Order

Once your order ships, a shipping confirmation will be sent to the email address provided during checkout. When available, the email will include a tracking number or tracking link.

Please allow a short period for the carrier’s tracking system to begin showing movement after the shipping label is created.

Separate Packages

Products included in the same order may arrive in separate packages. Some items must be packaged individually for protection, and products may be produced at different fulfillment locations.

Stickers, posters, framed prints, canvas prints, tote bags, and other merchandise may ship separately. You may receive more than one tracking notification for the same order.

Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review the following information before placing your order:

Recipient’s full name
Street address
Apartment or suite number, when applicable
City, state, and ZIP or postal code
Country
Telephone number
Email address

Contact us immediately if you notice an error. Once production or shipping has begun, we may be unable to change the delivery address.

If a package is returned because an incorrect or incomplete address was provided, the package was refused, or it was not claimed, the customer may be responsible for reshipping costs.

Delayed or Missing Orders

If the estimated delivery date has passed, please:

Review the tracking information.
Confirm that the shipping address is correct.
Check with household members, neighbors, the building office, or the local carrier.
Allow up to three additional business days for an unexpected carrier delay.
Contact Art by Alecx if the package still has not arrived.

Orders believed to be lost in transit must be reported within 30 days after the estimated delivery date.

When tracking shows that a package was delivered, we will help review the available information. However, a refund or replacement cannot be guaranteed when the carrier confirms delivery to the address provided during checkout.

International Shipping

International shipping availability is determined during checkout.

International packages may be subject to customs duties, taxes, brokerage fees, or import charges imposed by the destination country. Unless these charges are specifically shown and collected during checkout, they are the customer’s responsibility.

Customs processing may also extend the delivery time.

Bakery Orders and Merchandise Orders

Art by Alecx merchandise is produced and shipped separately from orders placed with Alecx Bundt Cakes.

Online merchandise is not available for bakery pickup unless the individual product page specifically states otherwise. Merchandise and bakery purchases may have separate payments, confirmations, and delivery schedules.

Questions About an Order

For shipping assistance, contact:

Art by Alecx
Email: support@artbyalecx.com

Please include your full name, order number, email address used during checkout, and a brief description of your question or concern.